Since our start in August of 1984, Loudoun Valley Roofing has simply grown and grown. AND GROWN! In fact, we are now one of the five largest shingle roofing contractors in Northern Virginia. We got there by never changing 3 simple goals:
1. TO TREAT CUSTOMERS AS WE WANT TO BE TREATED.
We are consumers just like you! We remember and discuss incidents in our own Affairs that have bothered us and try not to do the same to our own customers
2. TO GIVE OUR CUSTOMERS WHAT THEY PAY FOR, MORE IF POSSIBLE, BUT NEVER LESS.
If you find anything missing from our specifications, please feel free to ask questions. To us, there is no such thing as a silly question. We firmly believe that an informed customer is a comfortable customer. Comfort translates into satisfaction.
3. MAINTAIN A CONSISTENTLY SUPERIOR LEVEL OF QUALITY THROUGH EXPERIENCED, PROPERLY TRAINED, WELL EQUIPPED AND CONTENT EMPLOYEES WORKING IN A SAFE ENVIRONMENT.
Our 4 foremen have been with us for minimum 15 years. All started in the field and had hands- on experience before they came here. 9 of our 11 crew leaders have been with us 10 years. We think this says a lot about our company and should make you more comfortable with your result.
Your experience with us will start with the estimate. Overall, roofing is not rocket science. By adhering to proper installation techniques and using quality materials, a new roof should give you every year of the roof life that you choose. However, the adage “its in the details” certainly applies to roofing. Our lead estimator, Greg Shumaker, has over 30 years experience, and he too started out in the field. He knows what to look out for and the detail work necessary. Tomas Guzman also started out hands-on.
Also, we use no “per square” prices. Each roof is analyzed and bid individually. If you choose to go with our company(and we certainly hope you do), our estimators will personally make your work order and fully note various detail work on the ticket. Besides materials, each work order has a sketch of your roof with all areas noted where any special work is necessary. Feel free anytime to ask our men to see your work order ..
IF YOU DON’T NEED A ROOF AND REPAIRS WOULD BE MORE APPROPRIATE, WE WILL SAY SO. WE WELCOME REPAIR WORK AND THERE ARE NO COMMISSIONS HERE.
When the work begins, you will see our full time employees arrive in fully equipped company vehicles. A supervisor has already reviewed you ticket with the crew but he will also check your job at least twice and direct special crews for certain detail work as necessary. He will know your job due to our comprehensive work orders and communication with the estimator. A final inspection will be performed. Feel free to ask any questions and point out any concerns at any time during the process. If there is a communication problem(language barrier), our men will put you in touch with a bilingual supervisor in short order. If cell reception happens to be a problem, please know that there are normally 4 people available in the office during normal hours.
After the job, you can rest assured that we are going to continue to be here for you for years to come. If by any chance you have a problem, we will take care of it. We are human beings. We do make mistakes, but if we do, we will work diligently and promptly to make them right.